Frequently Asked Questions

You can book a chauffeur-driven vehicle through our online booking form. Select your ride type, pickup details, preferred vehicle, date and time, then submit the request. Your booking details will open in WhatsApp for confirmation.

To change your pickup time, address, or selected vehicle, contact us on WhatsApp as early as possible. Changes are subject to availability and any applicable fare difference.

Cancellation eligibility depends on how early the booking is cancelled and the terms confirmed at the time of booking. Please review our Refund and Returns Policy or contact us on WhatsApp for assistance.

Our chauffeurs are selected for professional driving, local route knowledge, punctuality and courteous customer service to provide a safe and comfortable journey.

Yes, you may request a specific vehicle or chauffeur while making your booking. Requests are subject to availability and will be confirmed through WhatsApp.

Child safety seats can be requested while completing the booking form. Availability and any applicable charges will be confirmed through WhatsApp.

Available payment methods will be confirmed through WhatsApp when your booking request is reviewed. Please follow the payment instructions provided with your booking confirmation.

Payment timing and instructions will be confirmed through WhatsApp after your booking request has been reviewed and accepted.

No, gratuity is not included in the booking price. It is optional and may be given directly to the chauffeur if you are satisfied with the service.